From the car park, there is a short walk to reach our Santa’s Grotto. There may also be a short wait outside of the Grotto before it is your turn to visit Santa and there is no shelter so please dress appropriately.

Unfortunately not. We are a cashless event and can only accept credit/debit card, however we do recommend booking in advance to avoid disappointment on the day.

Yes, parking is located at M&S and payment is made at the machine on your way out.

No need to print your tickets, you can use your Smartphone for your digital ticket; please ensure your phone is fully charged for the ticket and barcode to be legible.

No dogs or pets of any kind are allowed on site or to be left in cars in the car park at any time. With the exception of service/guide dogs.

With an apology, we do not offer any discounts for students/Blue Light or NHS workers.

N‍o sorry, however M&S behind our Grotto does.

Yes, every child ticket includes a present from Santa.

No, the full Santa’s Village experience isn’t running this year just the Santa’s Grotto.